Refund Policy

Last updated: 2026-08-02

Overview

offsecexams.com sells digital study materials — cheatsheets, study guides, and certification exam preparation content. Access is granted to your account immediately after payment is confirmed. This policy explains when a purchase can be refunded and how to request one.

Refund eligibility

You may request a refund within 14 days of purchase, provided the purchased material has not been downloaded or substantially accessed. Because the products are digital and delivered instantly, opening or downloading the content is treated as consumption of the product.

We will always issue a refund in the following cases, regardless of the above:

• You were charged more than once for the same order.
• You were charged but access to the purchased material was never delivered.
• The material is materially different from its description on the product page, and we are unable to correct the problem.
• The charge was not authorized by you.

When a refund is not available

• The material has been downloaded or substantially accessed.
• More than 14 days have passed since the date of purchase.
• The request is based on a change of mind about content that matches its description, or on not passing a certification exam. Our materials are study aids and we cannot guarantee any exam result.
• The purchase was made in breach of our Terms of Service — for example, sharing, reselling, or redistributing purchased material.

Access or delivery problems

If you paid but cannot access your material, contact support before requesting a refund. Most delivery issues are resolved quickly. If we cannot restore your access, you will receive a full refund.

How to request a refund

Contact support through the site and include the email address used at checkout, the date of purchase, the item purchased, and the reason for the request. We aim to respond to every request within 2 business days.

How refunds are processed

Approved refunds are returned to the original payment method used at checkout. Card refunds typically appear within 5–10 business days, depending on your bank. Refunds of cryptocurrency payments are issued in the same cryptocurrency, to a wallet address you provide, at the amount originally received; network fees and exchange-rate movement between the purchase and the refund are not reimbursed.

Cancellations

One-time purchases are complete once access is delivered and cannot be cancelled, but they may be refundable under the terms above. Where a purchase renews on a recurring basis, you may cancel at any time from your account to stop future renewals; the current paid period remains active until it ends.

Chargebacks

Please contact support before opening a dispute with your bank or payment provider. We would rather resolve the issue directly and can usually do so faster than a dispute process.

Changes to this policy

We may update this policy from time to time. The version published on this page at the time of your purchase is the one that applies to that purchase.

For questions about this policy, please contact support through the site.